Frequently Asked
Questions

Why did you change the program?

In short, we wanted to do better. Taking a pause allowed us to design a truly best-in-class breeder program with your specific needs in mind. After speaking to hundreds of active breeders, we developed our new program that simplifies the redemption process, includes stronger food discounts, and delivers fresh food straight to your door. Our new site enables you to track your orders and rewards and is supported by a dedicated consumer experience team. We are excited to launch this one-of-a-kind experience for our breeder community.

How do I become a breeder to be part of this program?

To be a breeder, you must have a business where you breed at least one litter of dogs a year and follow all of our Terms and Conditions, available on the site here. If you’re interested in starting the dog breeding process, we recommend you getting more information from the AKC or UKC.

How much am I saving?

You will get 33% back in product rewards when you shop Canidae and Canidae PURE lines. You will get 20% back in product rewards when you shop Canidae All Life Stages. 

How long will shipping take?

Your product will ship as standard ground-shipping. Once we receive your order, we will update you via email with a tracking number that will provide a shipping estimate. 

Do I have to pay shipping?

We offer free shipping for all bundle purchases and a small $3 per bag fee if you order individually.

Are there puppy kits for my customers?

As part of the relaunched program, we are working on new puppy kits, developed with breeders’ and their customers’ needs in mind. These kits will launch early next year, and we will send updates to our email list once they become available.